Have you got a Catalogue Order number?
Enter the number below and we will add the item straight to your shopping cart.
Quick Catalogue Order
We will send you an e-mail once your order has been despatched, you can track it by following the link supplied in the email or you can check your order online, by logging in to your account and clicking on order history.
If you have an online account, you can view your order history.
We despatch each case as soon as it is ready. This means that orders for more than one case may be delivered separately, so the rest of your order should not be far behind. You can check the progress of each case in the Order History area of Your Account when signed into the website.
If your wines differ to the ones you originally ordered, we may have needed to change a few bottles to avoid delaying your order. On some occasions we may need to substitute your wines with a wine that is of equal or greater value (at no extra cost to you!)
Your wine should always arrive to you in perfect condition, but if any item has been damaged along the way please let us know and we will fix this for you immediately.
Our standard delivery varies depending on your location. If your order hasn't arrived within the expected timeframe, please contact us as soon as possible and we will fully investigate. 97% of orders are despatched within 24 hours of submission and normally delivered within a week. Please allow up to 14 days for delivery to WA country, and Tasmania.
State | Estimated Delivery Days |
---|---|
NSW | 1-2 Days |
VIC | 2-4 Days |
ACT | 2-4 Days |
QLD | 3-5 Days |
SA | 5-7 Days |
TAS | 5-7 Days |
NT | 8-10 Days |
WA | 7-11 Days |
Every delivery is monitored using our computer tracking system so that in the rare event you have a query, our staff can let you know the precise location of your order. Simply call 1300 712 870.
We confidently guarantee every bottle we sell. If a wine fails to satisfy, for whatever reason, we'll arrange to collect it and refund you or replace the wine. We understand it can be tricky to order wine just by a description, which is why we have our 100% guarantee. If you aren't happy with a bottle don't pay for it, just contact us to let us know.
We are always keen to hear from you, especially if you've tried a wine that is simply not to your taste, is faulty or for any other reason, just contact us to let us know.
Returning your wine is as easy as ordering. All we'll need is your membership details and where you would like us to collect it from. Contact us to find out more and arrange a suitable day for collection.
If you need to cancel your order, please call our Customer Services team on 1300 712 870 as early as possible and we will do our best to stop your order from arriving. 97% of orders are despatched within 24 hours of submission. If cancellation is not possible, we will arrange a collection.
If your order hasn't left our cellar yet we may be able to change delivery address details, or cancel it completely. Please contact our Customer Services team on 1300 712 870 for further advice.
We are pleased to offer a wide range of gifts to suit every taste and budget. Browse our gifts.